Delivery & Returns

Delivery Information

We deliver to addresses across mainland UK. Please note we are currently unable to deliver to Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland for certain large items.

Delivery Times

Standard Delivery: 3–7 working days
Orders are processed Monday to Friday, excluding bank holidays

Delivery Costs

Delivery costs are calculated at checkout based on your order and location.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery.

Returns Policy

We want you to be completely happy with your purchase. If for any reason you're not satisfied, we're here to help.

How to Return an Item

You have 30 days from the date of delivery to return an item
Items must be unused, in their original packaging and in the same condition as received
To start a return, please contact us at SplashandBloom@outlook.com with your order number and reason for return

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 working days.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the damage and we will arrange a replacement or full refund.